[HFDlist] Fwd: ESO Case 00791960: HOLDENFD - Shift Pickups Page Missing [ ref:_00D305twy._5004y2BKFro:ref ]

[Russ Hall]

FYI regarding ePro and the shift pickup feature issues.

Chief Hall



-------- Forwarded Message --------
Subject: 	ESO Case 00791960: HOLDENFD - Shift Pickups Page Missing [ 
ref:_00D305twy._5004y2BKFro:ref ]
Date: 	Wed, 10 May 2023 19:25:34 +0000 (GMT)
From: 	Support <support at eso.com>
To: 	rhall at holdenma.gov <rhall at holdenma.gov>



Russell,

Thank you for contacting ESO Support for assistance!

And thank you for notifying us that the Shift Pickup page in Self 
Service is not accessible in your database. Several departments have 
been affected by this issue. Please know, we are aware of this issue and 
our team is prioritizing finding a solution. We apologize for the 
inconvenience this may cause you and your department in the interim.

As we work to find a solution, there are a few workarounds to access the 
Shift Pickups page. Here are the methods we have located that are 
successful:

 1. Access from dashboard widget in Self-Service
 2. Going straight to the url
    https://scheduling.esosuite.net/EPS/lite/OpenShifts.ashx (employees
    will need to be logged in to their account and then open a separate
    tab and paste this link)
 3. Access from mobile site
 4. Access from Schedule Info (i.e. week or 2 week, red items)

We sincerely appreciate your patience while we work to find a solution! 
We plan to have this resolved by tomorrow morning. Please let me know if 
you additional questions!



Thank you,
Kenzie Cox
Technical Support Analyst I | ESO
www.eso.com
P: 866-766-9471 | F: 512-687-5190


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--------------- Original Message ---------------
From: ESO Support [no-reply at eso.com]
Sent: 5/10/2023 6:57 AM
To: rhall at holdenma.gov
Subject: ESO Case 00791960: ESO scheduling issue Received 
ref:_00D305twy._5004y2BKFro:ref

Dear RUSSELL,

Thank you for your request. Case #00791960: "ESO scheduling issue" has 
been created and a member of our Technical Support team will respond as 
soon as possible.

If you have additional updates or information that you feel would be 
helpful in responding to your request, please reply to this email and be 
sure to maintain the unique Case ref in the subject line and message 
body of your email.

Should you require immediate support, you are welcome to call us at 
866-766-9471, option 3.

Thank you,

Your ESO Support Team

ref:_00D305twy._5004y2BKFro:ref

-- 
Russ Hall
Fire Chief/EMD
Holden Fire Dept.
1370 Main Street
Holden, MA 01520
508-210-5650
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