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<p>FYI regarding ePro and the shift pickup feature issues.</p>
<p>Chief Hall<br>
</p>
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<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Subject:
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<td>ESO Case 00791960: HOLDENFD - Shift Pickups Page Missing
[ ref:_00D305twy._5004y2BKFro:ref ]</td>
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<th valign="BASELINE" nowrap="nowrap" align="RIGHT">Date: </th>
<td>Wed, 10 May 2023 19:25:34 +0000 (GMT)</td>
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<th valign="BASELINE" nowrap="nowrap" align="RIGHT">From: </th>
<td>Support <a class="moz-txt-link-rfc2396E" href="mailto:support@eso.com"><support@eso.com></a></td>
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<th valign="BASELINE" nowrap="nowrap" align="RIGHT">To: </th>
<td><a class="moz-txt-link-abbreviated" href="mailto:rhall@holdenma.gov">rhall@holdenma.gov</a> <a class="moz-txt-link-rfc2396E" href="mailto:rhall@holdenma.gov"><rhall@holdenma.gov></a></td>
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Russell,<br>
<br>
Thank you for contacting ESO Support for assistance!<br>
<br>
And thank you for notifying us that the Shift Pickup page in Self
Service is not accessible in your database. Several departments
have been affected by this issue. Please know, we are aware of
this issue and our team is prioritizing finding a solution. We
apologize for the inconvenience this may cause you and your
department in the interim. <br>
<br>
As we work to find a solution, there are a few workarounds to
access the Shift Pickups page. Here are the methods we have
located that are successful:
<ol>
<li>Access from dashboard widget in Self-Service</li>
<li>Going straight to the url <a
href="https://scheduling.esosuite.net/EPS/lite/OpenShifts.ashx"
rel="noopener noreferrer" shape="rect" target="_blank"
moz-do-not-send="true" class="moz-txt-link-freetext">https://scheduling.esosuite.net/EPS/lite/OpenShifts.ashx</a> (employees
will need to be logged in to their account and then open a
separate tab and paste this link) </li>
<li>Access from mobile site</li>
<li>Access from Schedule Info (i.e. week or 2 week, red items)</li>
</ol>
<p>We sincerely appreciate your patience while we work to find a
solution! We plan to have this resolved by tomorrow morning.
Please let me know if you additional questions!</p>
<br>
<br>
Thank you,<br>
Kenzie Cox<br>
Technical Support Analyst I | ESO<br>
<a class="moz-txt-link-abbreviated" href="http://www.eso.com">www.eso.com</a><br>
P: 866-766-9471 | F: 512-687-5190<br>
<br>
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<br>
<br>
<br>
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--------------- Original Message ---------------<br>
From: ESO Support [<a href="mailto:no-reply@eso.com"
moz-do-not-send="true" class="moz-txt-link-freetext">no-reply@eso.com</a>]<br>
Sent: 5/10/2023 6:57 AM<br>
To: <a href="mailto:rhall@holdenma.gov" moz-do-not-send="true"
class="moz-txt-link-freetext">rhall@holdenma.gov</a><br>
Subject: ESO Case 00791960: ESO scheduling issue Received
ref:_00D305twy._5004y2BKFro:ref<br>
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Dear RUSSELL,<br>
<br>
Thank you for your request. Case #00791960: "ESO scheduling issue"
has been created and a member of our Technical Support team will
respond as soon as possible.<br>
<br>
If you have additional updates or information that you feel would
be helpful in responding to your request, please reply to this
email and be sure to maintain the unique Case ref in the subject
line and message body of your email.<br>
<br>
Should you require immediate support, you are welcome to call us
at 866-766-9471, option 3.<br>
<br>
Thank you,<br>
<br>
Your ESO Support Team<br>
<br>
ref:_00D305twy._5004y2BKFro:ref<img
src="https://esosolutions.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000005twy&esid=0184y00001DR8Ot&from=ext"
moz-do-not-send="true"><br>
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<pre class="moz-signature" cols="72">--
Russ Hall
Fire Chief/EMD
Holden Fire Dept.
1370 Main Street
Holden, MA 01520
508-210-5650</pre>
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