[HFDlist] If you have an AT&T phone read this about I Am Responding....

[Jack Chandler]

Dear IamResponding User:
You are receiving this notification because you have at least one AT&T 
text address
in your IaR member profile.
AT&T has been experiencing an issue for the past week within their text 
messaging
platform that is affecting some IaR messages, to some users.  While many 
text messages
are being delivered through their platform without issue, some messages 
are not
being delivered at all by AT&T, and others are being delayed by AT&T for 
varying
  durations.
We have been in constant communication with AT&T about this issue, which 
is also
  affecting many messaging and notifications systems other than IaR. 
They have assured
us that they are working diligently on this, but have not provided a 
firm date/time
for a resolution.
We encourage maximum redundancy in all aspects of your IaR messaging, to 
include
  texts, emails, and push notifications to our free IaR apps.  As 
advised within
your member profile:
"No single method of message delivery is perfect. Any delivery method 
can be impacted
or delayed by factors outside of our control. Redundancy is critical, 
and strongly
recommended. Please select multiple methods of delivery of your dispatch 
messages
(push, text, email, etc). DO NOT ABANDON YOUR PAGERS. Push, text and 
email notifications
are dependent on many factors beyond our control and should be used as 
supplemental
notifications only."
If you are not set up to receive your regular messages and dispatch 
notifications
(if your department receives those via IaR) via all available means 
(text, email
  and push notifications to your app), then please adjust your member 
profile settings
accordingly. If you need assistance with how to do this, please contact 
support at emergencysmc.com.
Should you have any questions about this issue, please do not hesitate 
to contact
our office with any questions.  Thank you for your cooperation.
Very truly yours,
Daniel R. Seidberg, President

-- 




Jack Chandler, Chief
Holden Fire Department
1370 Main Street
Holden, Massachusetts 01520
Ph: 508-210-5650
Fax: 508-210-5667
JChandler at holdenma.gov
  

This electronic message is confidential and intended for the named recipient only. Any dissemination, disclosure or distribution of the contents of this communication is unlawful and prohibited. If you have received this message in error, please contact by return e-mail or telephone (508-210-5650), and delete the copy you received. Thank you.

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