From phowell at holdenma.gov  Wed Mar 12 16:53:23 2025
From: phowell at holdenma.gov (Paula Howell)
Date: Wed, 12 Mar 2025 12:53:23 -0400
Subject: [HMLD_paperless_billing] test
Message-ID: <e5a14d1e-9902-4acc-9e0c-d420e9dfb7f9@holdenma.gov>

12:53 pm

-- 
Paula Howell
Customer Service
Holden Municipal Light Department
(508)210-5410
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From nelson at holdenma.gov  Wed Mar 12 17:09:03 2025
From: nelson at holdenma.gov (Doug Nelson)
Date: Wed, 12 Mar 2025 13:09:03 -0400
Subject: [HMLD_paperless_billing] third test
Message-ID: <6b71f344-76da-4f12-8804-d82b0cfb66d9@holdenma.gov>

First 2 didn't work, because I left out the "lists" in the email address.

Doug

sent at 1:08 PM 3/12/25


-- 
Doug Nelson
Systems Administrator
Town of Holden
508-210-5522 phone
774-696-2205 cell
nelson at holdenma.gov <nelson at holdenma.gov>

P Please consider the environment before printing this e-mail REDUCE, RECYCLE, REUSE AND
RESTORE

When writing or responding, please be aware that the Massachusetts Secretary of State
has determined that most email is a public record and, therefore, may not be kept
confidential.
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From nelson at holdenma.gov  Wed Mar 12 17:12:59 2025
From: nelson at holdenma.gov (Doug Nelson)
Date: Wed, 12 Mar 2025 13:12:59 -0400
Subject: [HMLD_paperless_billing] for Callie
Message-ID: <8e559eee-a9ee-4500-a481-6b330275f4cb@holdenma.gov>

Callie,

You, Barry, and Paula are list subscribers atm.

You and Paula are also list moderators, per our conversation.

I need to see what emails coming in look like. Once we have this running OK, I want to 
add someone from your office as a pretend customer, and have them try replying, to make 
sure there is no reply allowed (it gets "moderated").

I also want to make sure it does not show the sender's email (your email) to the list.


Doug
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From nelson at holdenma.gov  Wed Mar 12 17:20:11 2025
From: nelson at holdenma.gov (Doug Nelson)
Date: Wed, 12 Mar 2025 13:20:11 -0400
Subject: [HMLD_paperless_billing] permission to email people
Message-ID: <fdf1a604-0c02-4472-a4bf-d3d357a1f621@holdenma.gov>

Did you get express permission to email people for these purposes?

I do not know if there are legal ramifications here, but it would be good to know that 
they have approved this use.

Please let me know.

Doug


-- 
Doug Nelson
Systems Administrator
Town of Holden
508-210-5522 phone
774-696-2205 cell
nelson at holdenma.gov <nelson at holdenma.gov>

P Please consider the environment before printing this e-mail REDUCE, RECYCLE, REUSE AND
RESTORE

When writing or responding, please be aware that the Massachusetts Secretary of State
has determined that most email is a public record and, therefore, may not be kept
confidential.
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From nelson at holdenma.gov  Wed Mar 12 17:18:33 2025
From: nelson at holdenma.gov (Doug Nelson)
Date: Wed, 12 Mar 2025 13:18:33 -0400
Subject: [HMLD_paperless_billing] please test
Message-ID: <f89ff1d6-9e49-4852-b5e0-9bfd3d0d10ac@holdenma.gov>

I have set up Callie and myself to be "unmoderated". This means emails will just go 
through right away. For Barry and Paula, it will go into a pending area to be approved. 
This is one way to keep people from replying to the list.

I am still digging into the settings.

Doug


-- 
Doug Nelson
Systems Administrator
Town of Holden
508-210-5522 phone
774-696-2205 cell
nelson at holdenma.gov <nelson at holdenma.gov>

P Please consider the environment before printing this e-mail REDUCE, RECYCLE, REUSE AND
RESTORE

When writing or responding, please be aware that the Massachusetts Secretary of State
has determined that most email is a public record and, therefore, may not be kept
confidential.
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From cknower at holdenma.gov  Wed Mar 12 17:39:59 2025
From: cknower at holdenma.gov (Callie Knower)
Date: Wed, 12 Mar 2025 13:39:59 -0400
Subject: [HMLD_paperless_billing] HMLD - Customer Letter
Message-ID: <6ed049f1-6195-4f23-8e69-596176b4621d@holdenma.gov>

TEST -

Good Afternoon,

We are pleased to announce that Holden Municipal Light Department (HMLD) 
will be replacing our 20+ year old metering infrastructure with all new 
electric meters.

Attached is a letter notifying you that your meter is scheduled for 
replacement in the coming months. This letter will also be included with 
all paper invoices mailed this week. As a paperless customer, we wanted 
to ensure you received this important information.

If you have any questions, please feel free to email me or call my 
direct line at 508-210-5409.

Thank you,

-- 
Callie Knower
Director of Finance and Administration
Holden Municipal Light Department
508-210-5409

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) or their authorized representatives only, and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail or by calling 508-210-5409 and destroy all copies of the original message.
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From mwhipple at holdenma.gov  Wed Mar 12 17:47:57 2025
From: mwhipple at holdenma.gov (Marlene E. Whipple)
Date: Wed, 12 Mar 2025 13:47:57 -0400
Subject: [HMLD_paperless_billing] HMLD - Customer Letter
In-Reply-To: <6ed049f1-6195-4f23-8e69-596176b4621d@holdenma.gov>
References: <6ed049f1-6195-4f23-8e69-596176b4621d@holdenma.gov>
Message-ID: <dd222a5b-3d5b-4b25-96f9-f3200d2bdb9e@holdenma.gov>

test to list

On 3/12/2025 1:39 PM, Callie Knower wrote:
> TEST -
>
> Good Afternoon,
>
> We are pleased to announce that Holden Municipal Light Department 
> (HMLD) will be replacing our 20+ year old metering infrastructure with 
> all new electric meters.
>
> Attached is a letter notifying you that your meter is scheduled for 
> replacement in the coming months. This letter will also be included 
> with all paper invoices mailed this week. As a paperless customer, we 
> wanted to ensure you received this important information.
>
> If you have any questions, please feel free to email me or call my 
> direct line at 508-210-5409.
>
> Thank you,
>
>
-- 
Marlene Whipple
Senior Customer Service Representative
Holden Municipal Light Department
One Holden St Holden, Ma 01520
Tel # 508-210-5400
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